Frequently Asked Questions

Everything you need to know about shopping with New Arrival.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location, typically arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Yes, New Arrival ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.

Are your products covered by a warranty?

Many of our electronics and home goods come with a manufacturer's warranty. Please check the individual product description for specific warranty details.